Terms and Conditions

VAT free shopping

Products

Shipping

Tracking of shipment

Customer Service

Payments

Reimbursements, credits

Warranty

Security

Privacy
 

FAQs
(Frequently Asked Questions) 

Feedback form
Ideas, suggestions? 
 

Italy Travel Service

Location: Netrade UK & Ireland Ltd is based in Cork,Ireland. We also have a marketing & sales support office in the United Kingdom. Our international warehouse and purchasing offices are in Italy. This assures that we can buy the latest products at the lowest possible price from all manufacturers in Italy.

Please make sure you quote your order number for all order inquiries.

E-mail: info@italia-outlet.com
 
 

Markets: We export to over 40 countries. The United Kingdom, Ireland, Sweden and the USA are our largest markets. 
 

Terms and Conditions (return to top)

Money-back-guarantee:  All products can be returned within 30 days from the order date date. Returned goods must be in perfect conditions, unused and undamaged. All returns must be packed using the original packaging materials. 

Prices: All our prices are international prices and are quoted in Euro. Our prices include VAT. This means that there are no additional charges for all shipment within the United Kingdom or to any other EU country - you only pay what you see at checkout, no hidden charges! Your credit card will be charged in Euro. Please note that your bank charging your credit card will convert our Euro charge into your local currency, using the exchange rate of the day.

Shipping costs will be added to the price, unless we run a free shipping promotion. Currently for all orders above Euro 350 shipping is free within England and most EU countries.

Import duties: All deliveries to the UK and within the EU (European Union) are duty free. Import duties to the USA and Canada are paid by us. Import duties for deliveries to all other countries are paid by our customers at delivery. Please contact your local customs office to inquire about the duty rate. 
 

VAT free shopping (return to top)

If you order as a EU business outside of Ireland (all EU countries, including the UK and Sweden), please include your VAT number in the shipping instructions box. We will deduct the 21% Irish VAT  from your purchase price (list price divided by 1.21). The shipping instructions box is located on the last page before checkout. The system will not recalculate the VAT-free amount (not yet, we are workind on this software upgrade), this will be done manually by us. Your credit card will only be charged for the VAT-free amount.
 
 

Products (return to top)

We only sell brand-new and unused products. Occasionally we sell demo units at our cost price and they are market as such.

All household equipment (coffe machines) that are shipped to the UK, United States, Japan and Sweden are equipped with the appropriate electrical plugs. 
 

Shipping (return to top)

Shipping destinations: We offer delivery to all countries of the EU, USA, Canada, Switzerland, Norway,  Japan, Austrialia, New Zealand, Saudi Arabia, Hong Kong, Singapore, China, India, Russia. Some products like food and coffee cannot be shipped to the USA. 

Our partner: We use DHL and UPS (United Parcel Service) for worldwide delivery. 

Shipping cost:  You can see the shipping cost on the last page of the order module, before submitting payment information and before confirming your order. For all orders above Euro 300 shipping is free to the United Kingdom, Ireland and most EU countries.

Shipping promotions: For many products we run free shipping promotions, please check our homepage for details. Free shipping promotions do not apply to Portugal, Greece, Finland.

Delivery times: Delivery times are 5 days within the UK and Ireland, 5 to 8 days to USA, Europe and Rest of World.

Shipping Costs: For all shipments below Euro 300 within the EU, the following shipping costs apply (except for Portugal, Greece, Finland)

- UK & Ireland: Euro 9,00
- Sweden, Denmark: Euro 15,00
- France, Spain: Euro: 9,00
- Benelux: Euro 9,00

Tracking of shipment (return to top)

The day after we have shipped, you will receive a tacking number. This number allows you to see the status of your shipment on the DHL/Deutsche Post or UPS website.

For all UK customers who want to speak to DHL/Deutsche Post, to track your package within the UK, please call 0870- 1100300 option 2.
Please specify that your shipment is a shipment by truck – Day Definite Road Express.
 

Customer Service (return to top)

Damaged shipments: Please report damaged shipments to us and to your local UPS or DHL  office. Please carefully inspect your package at delivery and do not accept damaged products. 
 

Payments (return to top)

Credit cards: Payments can be made by Visa or Mastercard. 

Cash on delivery - COD: this service is available for all EU countries. You pay UPS in cash when the product is delivered. This service costs 3% of product value. Make sure you insert COD into credit card field.

Reimbursements and credits (return to top)

Should you receive a wrong charge on your card by mistake which is not justified, let us know. We will issue a credit to your card. The same happens when you return a product. After we receive the product we issue a credit note. 
 

Warranty

All of our products have an international manufacturers warranty. 

Details on warranty for coffee machines. 
 

Security (return to top)

Secure payment by credit card: We use secure software, which encrypts all information you submit. You can safely enter your credit card number on this secure server and nobody will be able to read it in transit. All the information you enter on our order form - name, address, phone number, e-mail etc. - is safely encrypted.