| Customer testimonials
We are proud to publish the feedback we receive from our clients from
all over the world. Happy customers are our prime objective!
With the agreement of our customers, we also publish their e-mail address,
so
ask them about their experience with italy-outlet.com
We would love to add you to our testimonials list, just drop
us an e-mail
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Gaggia arrived today, in very good time and good condition. Thanks for
good service and good prices. We will recommend you to everyone!
Goran and Mary – Denmark
Email: margos@oncable.dk
Service and communications very good, delivered in five days as stated,
cheapest on
the net at the time (March 05) £8.00 to 48.00 saving, and 20%
more if your VAT registered.
Regards
Carmine Vece - United Kingdom
email: cvece@hotmail.com
WOW.... just like to say..... what a great service from Italia-outlet,
after ordering my Gaggia coffee machine, there was a fault with my credit
card, but that was my own doing, but as soon as it was sorted out, the
machine was posted and delivered within 1 week and is up and running serving
us a great coffee, I would recommend using Italia-outlet to anyone. Once
again many thanks.
Alan - United Kingdom
email: alan@hb-ac.co.uk
I would like to thank you for the great service I received from your
company, the first machine I received had a small fault and I was told
that you would replace the machine with a new one as "complete customer
satisfaction is your goal". One week later I received the new machine and
it is perfect...... you achieved your goal.
Thanks
Robert Wood - United Kingdom
Email: robert.wood@ascom.com
Now that's what I call SERVICE ..... Thanks! Look forward to doing more
business with you in the future.
Kind regards
Mike Worthington - United Kingdom
Email: MRWabc@aol.com
I am pleased to inform you that the Gaggia Classic was delivered
today and it is in perfect condition - makes great coffee!
Many thanks
Peter Jobling - United Kingdom
Email: pgjobling@hotmail.com
Now that's what I call SERVICE ..... Thanks! Look forward to doing more
business with you in the future.
Kind regards
Mike Worthington - United Kingdom
Email: MRWabc@aol.com
UPS is goping to delliver today! Thank you for your splendid service.
Lars Borenius - Sweden
Email: lars.borenius@franskaskolan.se>
Gaggia Titanium turned up yesterday. Really pleased as its makes a lovely
coffee. Great machine! Finding it difficult to sleep though as 20 cups
of cappuccino are having an adverse effect……
Thanks again for your service and quick replies to my emails.
Simon - United Kingdon
Email: sales@redhotchiliprinters.co.uk
This is just to say we have received our Gaggia Titanium and the coffee
it makes is fantastic.
Many thanks
Kathleen Cheetham - United Kingdon
Email: k.cheetham@ntlworld.com
Have received my Jura F90 today, all in good condition and well packed.
It’s an excellent machine, user-friendly, and produces lovely coffee (espresso/cappuccino).
Thank you for your most generous unexpected gift of coffee beans.
I will do business with you again, and I will recommend your company
to friends and family.
Best regards,
John Houghton Formby – United Kingdon
Email: john_houghton@btconnect.com
La Pavoni Kaffeemaschine ist gerade angekommen, hat mich sehr gefreut
dass alles so gut ging. War meine erste Bestellung via Internet, irgendwie
fehlt mir noch das Vertrauen.
Danke für den tolle Service und Ihnen und Ihrem Team fröhliche,
geruhsame Weihnachten.
Mit lieben Grüssen aus Graz,
Nina Müller-Erben - Graz, Austria
Email: n.mueller-erben@utanet.at
I would like to thank you for the great service that you have provided.
Your comunication was first class. The machine arrived on time and very
well packed. The Gaggia Titanium is a pure joy to operate and produces
consistantly good coffee.
I wish you every success and would highly recomend you to anyone.
Regards
Alan Hunter - Scotland
Email: sales@washroom1.com
Gaggia arrived safe and sound, all works well coffee is
great, thanks for good service and good price.
kind regards
Adrian Jones - Dublin
Email: adomel@indigo.ie
I have had my Gaggia
Titanium for just over a month now. It’s an excellent machine, user-friendly,
and produces lovely coffee.
Thanks for a great service.
Dr. John Flood - London
Email: john.flood@care4free.net
Thank you, Walter....I thought something was wrong because you had assured
me that all charges were included.
It has been a REAL PLEASURE doing business with you....in this not-so-serious-inefficient
way to conduct business these days, you are a blessing to know.
I will surely post feed-back on your site.
Thank you again,
Marisela Verena - USA
Email: marisela@mariselaverena.com
Order received last week - fantastic service - congratulations on your
organisation -
I wish the UK operated like you do!
Thanks
David Peake, UK
DPeake@ukonline.co.uk
Hallo Patrizia, vielen Dank für Ihre schnelle Antwort. Die Tasche
ist heute eingetroffen. Ich bin sehr zufrieden mit dem Ablauf der Dinge.
Werde best-of-italy weiter empfehlen.
Mit freundlichen Grüßen
Petra Brickwedde, D
brickwedde@cityweb.de
Thank you for the fantastic service! I received my Gaggia Classic today
- and it makes terrific espresso/cappuccino.
The machine was despatched by you on Monday, departed Milan on Tuesday,
arrived in Brussels yesterday and was delivered safely to my house in Scotland
today.
A first class service from italy-outlet.com and UPS,
Thanks again,
Regards
Simon Farrer, UK
simonfarrer@ukgateway.net
Dear Patrizia Thank you, the instructions arrived today and the machine
works perfectly. I will recommend your website to others. I am impressed
with the efficiency when there are so many unreliable retailers trading
on the web.
Regards
Grant Marais, UK
gmarais@cableinet.co.uk
Hi Patrizia,today is the birthday of my girlfriend Karin and so she
finally received the Hera bag.I can tell you, she really enjoys it and
is very happy.So let me say thank you again for your great support and
assistance.You provide excellent service and its a pleasure to trade with
you.Have a good time over there in italy. Probably everybody is on vacation?
Best Regards
Achim
achim.peter@ebootis.de
I have received my sunglasses and am very pleased with the service you
have provided. Not only did I receive them within 3 days of ordering, but
you have also replied to my inquiries in a timely manner. I am very pleased
and will recommend your website to my friends and family.
Thank you,
Maria, USA
Meriya@aol.com
Just received my new Gaggia Classic from you today (11 June). I would
have got it on Friday if I have been at home to sign for it. I am most
impressed by your service and prompt delivery.
Thanks again,
Julie Applin, UK
julie@applin16.freeserve.co.uk
Hello!
I ordered a Gaggia Baby Millenium on Monday and received it today, with
UPS.
I must say I am VERY pleased with your excellent service. Quick and
efficient. You can be sure that I'll order some more from you in the future.
I have also recommended you to my fellow "Espresso addicts".
All the Best!
ANDERS KARLSSON
Akersberga, Sweden
xfade@bahnhof.se
PS. The coffee tastes excellent!
Your products are top-quality. Your prices are the best around. The
Gaggia espresso machine arrived at our home in a few days, without any
problem. A signed "thank you" note arrived with the shipment.
We have already recommended Best-of-Italy to the rest of our family
and many of our friends. You can rest assured that we will purchase from
your company again in the future. This will include espresso for our great
new, high-quality Gaggia (which makes PERFECT espresso/cappuccino).
Once again, thank you for the prompt and personal service that made
this purchase so delightful.
Sincerely,
Eric & Janette Pizzuti
Barrington, RI, USA
eepizzuti@yahoo.com
I've just received the Gaggia Classic and the Grinder and everything
seems to be perfect. ...I must confess that I am really impressed by the
quality of your service. You are certainly one of the best e-commerce sites
that I know of.
Yours truly, AR.
Antonios Rengakos, Greece
rengakos@the.forthnet.gr
Great
THIS IS THE GREATEST WEB SITE I'VE EVER SEEN WONDERFUL
Frank Vamos
Frank.Vamos@PonyComputer.com
Hello:
I just wanted to let you know that I received my Gaggia MDF grinder
yesterday, in perfect condition and exactly as ordered. Thank you for an
excellent buying experience; I will do business with best-of-italy again,
and I will recommend your company to my friends.
Grazie!
Christina
Christina Perry
Communications Specialist
Electron Economy
fax: 408.873.3279
christina@electroneconomy.com
Hello,
I received the Flos lamp today this time all in one piece. Thank
you for taking care of the problem. Your company has shown the utmost
professionalism and I would recommend BestofItaly.com to anyone. Additionally,
I will order from you again in the future. Thanks again.
Barry Peele, USA
BarryPeele@aol.com
Dear Sir/Madam,
I had to write and let you know how fantastic your service is!
I ordered a La Pavoni espresso machine from italy-outlet.com last Monday
and amazingly, it was on my doorstep in San Francisco 3 DAYS LATER!
Not only is your pricing the best around, but your shipping department
and customer service should serve as a model to other retailers on the
web and beyond! I will certainly
be recommending your site to everyone I know. Keep up the incredible
work!!
All the best,
Steven Schumacher
San Francisco
ZooieGlass@aol.com
PS: The only thing I regret is missing your big Pavoni sale by 3 days,
but you
can't win em' all!
Hi,
Last Thursday night I ordered a La Pavoni Professional from your web
site and I expected to receive it sometime in the next month.What a pleasant
surprise it was when I received it the following Monday morning! What great
service! Actually, it would have been great service if the item was coming
from across town. It's incredible service considering it came from the
other side of the world!
Thank you for making the promise of the "internet economy" into a reality!
You have my vote for best internet merchant!
Sincerely,
Farid Nacer, USA
fnacer1@uswest.net
I would like to tell you how very pleased and impressed we are with
your product and service. We received our first order today,
20 September. How wonderful to know we can order our favorite coffee
and receive it so quickly. You have our business for life!!!
Thank you.
Charles "Skip" Evans, USA
EvansSkip@aol.com
Just a quick note to say thanks very much for your excellent service,
my Gaggia expresso machine arrived on Wednesday morning after only ordering
it on Monday night - very impressive service!
And I've saved over 30% of the cost of buying one in England.
Thanks again
Gary Barber, UK
gary@satellite-design.co.uk
PS. the coffee tastes fantastic!
Dear Mauriel!
I wish to thank you for an extraordinary service.
The nickel model of GAGGIA Classic was delivered just after three days.
It now serves us with excellent espresso and cappuccino! I will definitely
recommend you to my friends!
Kind regards
Petri Partanen, Sweden
ahi773o@tninet.se
Thank you so much...
your gesture is much appreciated!
Great customer service!
Best regards from New York
Sev K.H. Keil, USA
skeil@bfdmail.com
Thank You.......
I am just writing to say how much I appreciate the great customer service
that I received from your company.
I received my La Pavoni
coffee maker and gaggia grinder a couple weeks ago and their great.
Thanks again.
Eric Janis, USA
Eric_01@email.msn.com
Thanks,
Received the sunglasses today.......so quick!!!!!
I'll certainly be shopping from your website again and definitely recommending
it to my friends and staff..........
Best regards
Nuala Collins, UK
nuala@vineyard2000.freeserve.co.uk
I ordered a Gaggia
Espresso machine on the Sunday night which arrived in London on Friday
morning. I have been recommending that my friends buy their machines through
your excellent website.
Best regards
Paul Dougan, UK
pauldougan@bigfoot.com
I want to thank you for the excellent service you provided in delivering
the Gaggia Classic Coffee I just ordered - on time and in perfect condition.
Every aspect of your service was carried out to perfection - and it
gave me great confidence in your company to use the secure payment approach
and to be able to follow the shipment on-line via the UPS tracking number.
Also, as the machine was a gift to be delivered at a second address, I
even tried out the excellent message feature and was thus able to write
a little message to the recipient of the gift. That also worked out just
fine.
This was my first on-line acquisition of a product - and it will not
be the last...
Carsten, Denmark
Carsten.Wammen@europe.lego.com
I received my La Pavoni Professional Brass Espresso Maker today.
My husband will be so happy on Christmas morning.
I am also very happy about your low prices. I was shopping this
weekend and found the same espresso machine for over $350 more than I paid!
Thank you for your wonderful website. I will recommend it to all
of my friends and family!
Best wishes,
Felicia Kashevaroff - USA
felicia@di.com
Sehr geehrte Damen und Herren,
herzlichen Dank für die gute Nachricht und Ihre Bemühungen.
Ihr Service ist ausgezeichnet, und ich werde Ihre Gesellschaft gerne weiterempfehlen!
Herzliche Grüße
Anton Selja, Schweiz
anton.seljak@itpro-ag.ch
Recht schönen Dank für die prompte Lieferung meiner Weinbestellung.
Das hat
prima geklappt und ist echt preiswert.
Die Präsentation von Govino ist prima. Weiter so.
Gerade die vielversprechenden Angebote aus den verschiedenen Regionen
Italiens machen durchaus Lust auf weitere Entdeckungskäufe.
Ich komme wieder! ;-)
Gruß
Michael Gruber - Deutschland
michael.gruber@contordata.com
Have received new machine today, all in good condition and with instruction
book. Many thanks for your most generous unexpected gift. As
a thank you I will be ordering a Coffee Grinder tonight, and also would
not hesitate in ordering from you in the future.
I have never experienced such response from any other company.
Thank you once again
Ken, United Kingdom
Kenfrancis@cwcom.net
Your commitment to customer service is indeed very impressive and your
prices are very good.
You have a satisfied customer and I will be telling all my friends
about you.
Ravi, USA
ravib@btinternet.com
Thank you for your prompt answer! I am very pleased with your service
and I already recommended your "virtual-shop" to some of my friends, since
the pavoni-coffee-machines are very popular in Switzerland.
Kind regards
Anton Seljak, Switzerland
anton.seljak@itpro-ag.ch
Got back today to find my new espresso machine waiting for me.
it came as promised, at an amazing price, and i am having fun trying to
make the perfect cup! thanks for a great deal.
Michael, USA
mikey@vision.eri.harvard.edu
Michael J. Young, PhD
Schepens Eye Research Institute
Department of Ophthalmology, Harvard Me
grazie!!!!!!!!! i was really happy with this order. it was soooo easy
and i saved a lot of money in what seems to be a great machine. now, i
can't wait to see my husband's face when he opens his christmas gift!
Olga, USA
olga@icsa.net
I must say that your very generous gesture following the problems associated
with the product delivery by the freight carrier marks your company out
as one of the most honorable with which I have been involved. Thank
you very much, and best wishes for the growth of your firm.
Sincerely,
Peter, United Kingdom
pwe@telinco.co.uk
My la Pavoni arived today in perfect condition. Both my wife and I
are very impressed with your
company and amazed at how simple and fast your service is. I wish you
the best of luck as you grow your company.
Steve, USA
bethrobinson@netscape.net
Thank you not only for the speed of your reply, but also for handling
my problem so well. Prompt and positive customer service is hard
to find and so yours stands out even more sharply. Grazie.
Corbin, USA
corbin@stanfordalumni.org
I received your e-mail telling me about the new machine being shipped.
Thank
you! You and your staff have been a pleasure to work with and
very responsive
to my communications. I will make a point to tell my friends
and family about
your website and the positive manner in which you conduct business.
I wish you
success on the web!
Sincerely,
Curt, USA
light4ck@earthlink.net
We got our PLH Professional Chrome Wood espresso machine last week and
have enjoyed every day since it has arrived. It's a fabulous
product!
THANKS again.
Michael (USA)
jerry.j@home.com
I received the product this morning. Thank-you for the excellent
service.
Steve (USA)
sschurman@ag-inc.com
Thank you very much for crediting our returned goods.
The service you have provided in both purchasing and in this case return
of
goods has been of a very high standard and as a customer I am very
pleased.
I will have no hesitation in recommending you to new potential
clients in the future.
Your sincerely
Mark (New Zealand)
humpa@xtra.co.nz
I wanted to inform you that we have received the shipment in
perfect condition and are very happy with it.
Thank you for being so helpful, the services provided by your company
are excellent, it was a pleasure to order via the Internet with you.
Again thank you for all your effort.
Best regards,
J.L. California USA
jplung@pacbell.net
I wanted to let you know that the product has arrived here today without
having any problem.
I appreciate your nice service.
Best regards,
Masahiko - Japan
seastone@tcn-catv.ne.jp
I have now received the Credit Note and I would like to thank you for
your integrity.
I am very satisfied with the product and with the outcome of the order
and I will ensure
that I pass on the good name.
Many thanks and regards,
Rachel - Scotland
rmack@cqm.co.uk
I like your product offering and shopping service.
It was excellent to receive such a quick feedback on my questions and
than the order and shipping confirmation!
Michael - Germany
Thank you for the product. I received it last week and have been
making and enjoying great espresso everyday!
Because of your prompt responses and delivery, I'm going to recommend
italy-outlet.com to my friends.
I would be happy to be listed as a satisfied customer with you.
Grazie,
Daniel, United States
DSu@aafla.org
P.S. I would order another espresso machine, but my wife won't
let me ;-( |