All of our products have a international manufacturer warranty. 
 

EUROPE CUSTOMERS

All repair work under warranty is performed locally at the manufacturers service center. Any repair expense which is not covered by the warranty (like Gaggia UK fixed service fee) will be reimbursed by us through a credit on your credit card. 

It is important for you to know that you are entitled for free local warranty repair, no matter if you bought the product in your country of residence or not. The EU warranty legislation is very clear on that.

You can find a list of service centers in the right section of this page: Coffee makers 
 

USA CUSTOMERS

All repair work under warranty can be performed locally at any authorized dealer. 

In case no local assistance can be obtained, Electra Craft is our service agent for coffe machines in the USA. 

Electra-Craft 
250 Halsey Street 
Newark, N 07102 

After the return request has been approved, a RA number (Return Authorization) will be assigned and faxed to the customer. 
Products shall not be returned without prior written RA from Electra-Craft, Inc. Any product returned without an approval RA number will be refused at the Electra-Craft warehouse and returned to the customer at their expense. 
The machine must be delivered with first shipment prepaid to Electra-Craft, Inc. and Electra-Craft, Inc. will return it to customer  free of charge. 
Customer Name:                                                                                              Customer No. (if applicable): 
Customer Address:                                                    City                                State               ZIP 
Customer Telephone: (       )                                     Customer Fax:  (       ) 
Unit purchased from:                  italy-outlet.com                            Date of Purchase:       /       / 
Machine model being returned:                                                           Serial Nr. 
Is the machine under warranty?  Yes/No      italy-outlet.com Invoice/Order #_______________         If yes, do you have a proof of purchase or did you send the warranty card? Yes/No 

Reason for Return/Repair (in detail):_________________________________________________________ 

Terms and Conditions1. Electra-Craft and italy-outlet.com acceptance of any products shipped shall not be deemed an admission that the products are nonconforming, and if Electra-Craft finds that any product returned is not defective such product shall be reshipped to the buyer at their expense, and the buyer shall be charged for other related shipping charges;2. Electra-Craft’s remedies for breach shall not be limited by acceptance of returned products and receipts of the restocking charge;3. Please insure that this RA number appears on the outside of the carton the machine is in. Please insure your product for the value of the machine. Electra-Craft and italy-outlet.com are not responsible for machines damaged during shipment.4. The account should not debit Electra-Craft and italy-outlet.com upon receipt of the return authorization, or shipment of returned goods. The account will receive a credit notice from Electra-Craft that will detail all the returns. Any and all variances of other unauthorized deductions are not permitted.To be completed by the Customer: I understand and accept the above mentioned terms and conditions.Full Name (please write)___________________________Signature ____________________Date:_____Estimate time for repair, without considering shipping,  two weeks upon receipt of the merchandise. For additional information, please call Electra-Craft  - Customer Relations 1-800-223-1898