Money back guaranteeAll products can be returned within 14 calendar days from the delivery date (to address on invoice). Returned goods must be in perfect conditions, unused and undamaged. All returns must be packed using the original packaging materials. You need to return the product at your own cost.
For all purchases during December, the return right is extended until Jan 14th.
Damaged shipmentsIf your merchandise was damaged in transit by DHL, please send an email within 5 days of delivery to the following email address, quoting your tracking number and saying "DAMAGE" in subject line, together with your order number. Please also copy us.
E-mail: E-Mail to DHL
Please sign for all deliveries “with reserve” only. This way we can claim damages to the product that occurred during shipping which are not visible from the outside.