Payment by Bank Transfer
All international customers make payment in Euro to Deutsche Bank in Germany.
Note: all payments for coffee orders are made to Bank of Ireland in Ireland.
All orders by bank transfer receive a discount of 3%. We will send you the account details as soon as your order is ready for shipment. We will ship the goods after the bank has confirmed your payment.
Just select the bank transfer option at checkout. The system will calculate your total detracting the discount before you confirm your order.
How to deduct VAT
The prices you see on the site include VAT. This is what you pay if you order as a private individual in the UK, Sweden or any other country. The are no other taxes, duty charges (for EU countries) or anything like that. You pay what you see at the checkout when you confirm your order.
If you order as a UK or EU business with your V.A.T. number (all EU countries, including the UK and Sweden), please include your VAT number in the V.A.T. number box in the order form. We will deduct 21% VAT from your purchase price. (purchase price divided by 1.21). You can see the VAT free charge at checkout. Your credit card will only be charged for the VAT-free amount. Please enter only your V:A:T: number without / . - or blank spaces.
Examples of valid V.A.T. number:
United Kingdom: 346582748 - (9 digits)
Spain: B92709861 - (9 digits)
Sweden: 556635853901 - (12 digits)
Germany: 132261438 - (9 digits)
If you order from outside the EU (for example Japan, Australia, New Zealand, USA, Norway, Switzerland etc) just insert the number 123456789 into the Company Vat Nr field in the bill to section of the order form. You will see your Vat-free amount at the checkout.
Order cancellation - product returnsOrders can be cancelled anytime. If the order is cancelled after we have shipped you can return the product at your own cost. In this case the Return Product Policy applies.
If you cancel an order you MUST insert the words CANCEL ORDER in the subject line of the email, together with your order number.
All order returns to address on invoice.
Payment with credit cardCredit cards: Payments can be made by Visa or Mastercard. You card is charged AFTER we have shipped.
Payment with PaypalWe accept Paypal as a payment method. You can make a fund transfer or pay by credit or debit card.
We will send you our Paypal account details after we have received your order. When we receive your payment notification from Paypal we will ship the goods.
To open a Paypal account, go to the Paypal website www.paypal.com
Paypal customer helpdesk: (+44) 08707 307 191