WarrantyAll of our products come with a 2 year UK - European Union manufacturers warranty (Demo units 1 year). This warranty is valid without restrictions in the UK, Sweden and all other EU countries. You have the right the service your product at any manufacturers service centre in the UK or any EU country within the warranty period.
All service needs for NON-EU countries must be approved by us prior to the service work. You will receive a service authorization number from us.
Optional extended warranty and shipping insurance:
All our products come with a free 2 year manufacturers warranty. You can increase the warranty to 4 or 6 years. See prices below. Please add to shopping cart.
You also have the option of shipping insurance.
Money back guaranteeAll products can be returned within 14 calendar days from the delivery date (to address on invoice). Returned goods must be in perfect conditions, unused and undamaged. All returns must be packed using the original packaging materials. You need to return the product at your own cost.
For all purchases during December, the return right is extended until Jan 14th.
Duties and TaxesAll deliveries to the UK and the EU (European Union) are duty free.
Import duties for deliveries to all other countries are paid by our customers at delivery. Please contact your local customs office to inquire about the duty rate.
Below the import duty rate for our main overseas markets:
- USA: 4.3% - Japan: 5% - Australia: 15% - Hong Kong: free - Singapore: free
Delivery timesDelivery times are 3 days within the UK and Ireland, 5 to 8 days to USA, Europe and Rest of World. Delivery times for lamps is about 2 weeks.
What is my shipping cost?
We use DHL and UPS as shipping partners.
We suggest the use of your office location as the ship-to address. Our experience shows that DHL and UPS can find office locations faster, there is also always somebody there to accept the parcel. This will result in a quicker delivery service. Our shipping partners deliver during office hours only.
Of course you can also use your home address. Make sure someone is at home (during office Hours) 2-4 days after you receive our shipping notification.
We offer delivery to all countries of the EU (Greece mainland only), USA, Canada, Switzerland, Norway, Japan, Australia, New Zealand, Saudi Arabia, Hong Kong, Singapore, China, India, Russia. Some products like food and coffee can only be shipped within the UK and the EU.
You can see the shipping cost on the last page of the order module, before submitting payment information and before confirming your order.
Shipment trackingThe day after we have shipped, you will receive a tracking number. This number allows you to see the status of your shipment on the DHL/Deutsche Post or UPS website.
For all UK customers who want to speak to DHL/Deutsche Post, to track your package within the UK, please call 08702 400072. Please specify that your shipment is a shipment by truck - Day Definite Road Express.
Damaged shipmentsIf your merchandise was damaged in transit by DHL, please send an email within 5 days of delivery to the following email address, quoting your tracking number and saying "DAMAGE" in subject line, together with your order number. Please also copy us.
E-mail: E-Mail to DHL
Please sign for all deliveries “with reserve” only. This way we can claim damages to the product that occurred during shipping which are not visible from the outside.